Policy
Returns & Refunds
Last updated October 10, 2026
We're a small operation, so we keep this policy simple and honest rather than writing something we can't actually stand behind.
We don't accept returns or offer refunds
Because this is a personal-care item shipped from overseas, we don't accept returns and we don't process refunds. There's one exception, below.
Damaged, defective, or wrong item
If your order arrives damaged, doesn't work, or isn't what you ordered, email us at support@example.com with a photo or video within 14 days of delivery. We review every report personally, and if it checks out, we may send you a free replacement at our discretion. You don't need to ship anything back to us, since returning an item to our supplier in China generally isn't practical for either of us.
Cancelling an order
Email us right away if you want to cancel. If your order hasn't yet been sent to our fulfillment partner, generally within 24 hours of purchase, we can cancel it. Once it's been sent for fulfillment, we're no longer able to cancel or refund it.
Lost in transit
If tracking shows your order hasn't moved or arrived within 30 days of shipping, email us. We'll look into it with our carrier and, if it's genuinely lost, do what we reasonably can to make it right.
Questions
If something about your order doesn't seem right, just email us. We'd rather hear from you than have you guess at a policy. support@example.com