Policy
Shipping Policy
Last updated October 10, 2026
We want you to know exactly what to expect when you order from STORE_NAME, so here's the plain version.
Where we ship
We currently ship to CA and US only. If your shipping address is outside those countries, checkout won't let you complete an order.
Processing time
Orders are processed and handed to our shipping carrier within 1-3 business days of purchase. Processing time is separate from shipping time. It's the time it takes our fulfillment partner to prepare your order before it's picked up by a carrier.
Delivery estimate
Once shipped, orders typically arrive within 8-18 business days. This item ships from China, so delivery takes longer than a domestic package, and we'd rather tell you that upfront than surprise you later. This is an estimate, not a guarantee. Customs processing, weather, and carrier delays can occasionally push it past that window.
Customs and duties
Shipments to Canada and the US generally clear customs without extra charges for a package of this value, but customs policy can change and we don't control it. In the rare case your shipment is assessed customs duties or import fees, those are the customer's responsibility.
Tracking
You'll get a tracking email as soon as your order ships. You can also look up your order any time on our order tracking page using your email and order number.
Wrong address
Please double-check your shipping address at checkout. If a package is delayed, returned, or lost because of an incorrect or incomplete address entered at checkout, we're not able to cover reshipping at our cost. Email us at support@example.com as soon as you notice and we'll do what we can to help.
Lost in transit
If your order hasn't arrived within 30 days of shipping (and tracking doesn't show it delivered), contact us and we'll look into it. See our Returns & Refunds page.